At Emma Padbox, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we provide a fair returns and refund process. This policy explains when and how you can request a return, exchange, or refund.
Eligibility for Returns
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Returns are accepted only for products that are defective, damaged, or incorrect at the time of delivery.
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To qualify, customers must notify us within 7 days of receiving the product.
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Products must be unused, in their original packaging, and accompanied by proof of purchase.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, mishandling, or improper care by the customer.
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Items without original packaging or proof of purchase.
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Customized or personalized products.
Process for Returns
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Contact us at [email protected] within 7 days of receiving your order.
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Provide your order details, reason for return, and photos (if applicable).
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Our team will review your request and provide instructions for the return process.
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Once the returned product is received and inspected, we will notify you regarding approval of your refund or exchange.
Refunds
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If approved, refunds will be processed within 7–14 business days after we receive and inspect the returned product.
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Shipping and handling charges are non-refundable.
Exchanges
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If you receive a defective, damaged, or incorrect item, you may request an exchange instead of a refund.
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Replacement items are subject to availability. If unavailable, we will issue a refund as per our refund process.
Shipping Costs for Returns
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Customers are responsible for the cost of return shipping unless the product received was defective, damaged, or incorrect.
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In such cases, Emma Padbox will cover the return shipping cost.
Contact Us
For any questions or to initiate a return, please contact us at:
Email: [email protected]